LEGAL · REFUNDS

Refund Policy

Last updated 12 October 2026

This policy explains how fees, cancellations and refunds work for services provided by Grosco, a sole proprietorship of Premnath Mohan based in Chennai, Tamil Nadu, India (“Grosco”, “we”, “us”). Grosco sells services, not products: every engagement is scoped and agreed in writing first. Where your signed proposal or agreement says something different, the agreement applies.

Before an engagement

Applying, messaging us and the discovery call are free. Nothing is charged until you accept a written proposal.

Monthly engagements

  • Growth Advisory, Growth Partner and Fractional CMO engagements are invoiced monthly in advance, as set out in your agreement.
  • Either side can end an engagement with 30 days’ written notice, unless your agreement sets a different notice period or a minimum term.
  • Once a month has begun, its fee is not refundable, because the team’s time and capacity for that month have been reserved and work has started.
  • If you have paid in advance for a month that has not begun when the engagement ends, we refund that amount in full.

Projects and one-time builds

Fixed-scope work, such as an automation build bought outright (Ownership) or a standalone SEO project, is billed against milestones in the proposal.

  • An advance paid to start a project is refundable in full until work begins.
  • Once work has begun, milestones already delivered are not refundable. If the project is cancelled, we refund payments for milestones not yet started, less any third-party costs already committed for them.

What is never refundable

  • Ad spend. Advertising budgets are paid by you directly to Meta, Google and other platforms; refunds of ad spend follow those platforms’ own policies.
  • Third-party costs we have paid or committed to on your behalf with your approval, such as production partners, software subscriptions or stock media.
  • Results. Marketing outcomes depend on many things outside our control, so fees are for the work, not for guaranteed views, rankings, leads or sales. We will always tell you honestly what is and isn’t working.

If we end an engagement

If we end an engagement without a breach on your side, we refund any fees paid for work not yet performed, pro rata.

Billing errors

If you are charged twice or charged an amount that doesn’t match your invoice, tell us and we will refund the difference in full.

How to request a refund

Write to [email protected] with your invoice number and the reason. We reply within 2 working days and, once a refund is approved, pay it to the original payment method within 7–10 working days. Any GST charged is refunded or adjusted through a credit note, as GST law requires.

Disputes

We would rather settle any disagreement by talking first. If that fails, this policy is governed by the laws of India and the courts at Chennai, Tamil Nadu have exclusive jurisdiction.

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